Keynote: Banishing Bureaucracy: The Five Strategies for Reinventing Government, David Osborne, audio cassette, ICMA-97-103, Box: 66, Folder: 9. International City/County Management Association (ICMA) records, RH MS 950. University of Kansas. Kenneth Spencer Research Library. https://archives.lib.ku.edu/repositories/3/archival_objects/22424 Accessed May 19, 2024.